Step Up: Managing Others

Overview

This workshop will give you a solid foundation about what it takes to make a successful transition from individual contributor to a manager of people.  You will review the essential management competencies, and theories as well as learn how to set expectations, provide feedback and develop direct reports.

Learn your own preferences of behaviors and how that impacts other people you manage. This can be done through the DiSC® Profile. Completing it as pre-work and reviewing a personalized report at the program provides you the opportunity to gain insights can effectively improve relationships, minimize conflict situations and enhance your approach to managing others.

Objectives

• Understanding key management competencies necessary for a success transition.
• Learn your personal behavioral preferences and how that impacts your managerial capabilities.   
• Increase your ability to identify other people’s styles and how to adapt for more effective interactions.
• Learn how to establish expectations and define roles & responsibilities.
• Practice useful techniques to build great capabilities in listening and providing feedback.

Audience

New supervisors/managers or those wanting a refresher

Duration

Full day

Understanding the Differences of Others

Overview

This workshop provides you insights into behavioral styles of people – both yours and others.  Understanding these differences can help you build stronger relationships, minimize conflict and achieve better results when working with and managing others.

Objectives

• Understand own preferences of behaviors motivations, strengths and limitations.
• Understand impact your behavioral style has on others and other styles.
• Practice identifying styles of others.
• Identify ways to adapt your behavior to provide feedback, encourage, motivate and influence others with different styles more effectively.
• Identify strategies to engage others differently, based on style.
• Utilize the understanding of individuals’ behavioral styles and how those strengths and limitations impact the work and the dynamics of a group.

Audience

Leaders at all levels

Duration

Full day

Situational Leadership

Overview

The Situational Leadership® Model and workshop will provide a powerful, yet flexible tool that enables leaders to diagnose the variables of any given situation and adapt their management styles to the behavioral needs of the individual or group they are trying to influence to achieve better results.

Objectives

• Diagnose the development levels of their employees and choose the appropriate leadership style.
• Increase the frequency and quality of conversations about performance and development between themselves and their direct reports.
• Create a communication model for all levels of the organization to move toward higher performance.
• Become flexible leaders who are skilled at coaching and proactive problem solving.
• Increase individual and organizational accountability by linking goals and planned intentions to an action plan.
• Identify the frequency with which they use specific leader behaviors in one-to-one situations with the people they lead, using the Leader Action Profile (LAP) assessment. In addition, employee satisfaction is measured to indicate the appropriateness of those behaviors.

Audience

Leaders at all levels

Duration

Full day

DELEGATE!  Multiply Results

Overview

This program will help you accomplish more in less time!  It will provide you with strategies that will help identify the right person to assign the right task, at the right time.  This will alleviate some of your stress and empower your staff.

Objectives

• Identify the effects of poor delegation and effective delegation.
• Identify methods for selecting who to delegate, what to delegate and how to effectively follow up and provide feedback.
• Learn questioning and feedback skills to uncover resistance to delegation.
• Develop ways to track and follow up without micromanaging.
• Identify how to set deadlines and check-ins.

Audience

Leaders at any level

Duration

Half or full day

Cornerstones of Communications

Overview

This workshop is designed to introduce you to the communication cornerstones of a manager – listening, questioning and giving effective feedback to others.  Many of the other skills a manager and leader use to interact with others (e.g. coaching, interviewing, delegation, influence, problem solving, etc.) are based on these critical skills.

Objectives

• Review and overcome the barriers to effective communication.
• Practice key listening techniques to maximize employee engagement.
• Understand powerful questions and how they can be utilized to uncover motivations, issues, interests, etc. of others.
• Identify differences between feedback and criticism.
• Review and use a proven feedback model that minimizes defensiveness and leads to change of behaviors.
• Utilize these cornerstone communication skills to practice engaging employees more fully

Audience

Leaders at any level

Duration

Half or full day

Performance Management

Overview

This workshop focuses on achieving the highest levels of performance for your employees.   Learn how to create a positive performance culture and quickly improve results by establishing SMART (specific, measurable, attainable, realistic, time bound) expectations, objectives and metrics. Explore techniques to collect input in order to provide grounded actionable feedback.

Objectives

• Create alignment by communicating the importance of the individual’s contribution.
• Recognize and write SMART expectations, objectives and metrics.
• Close the gap between expectations and desired performance by practicing effective behavioral and actionable feedback skills.
• Build an action plan to address a “real world” opportunity.

Audience

Leaders at any level

Duration

Half or full day

The Adaptable Leader

Overview

This workshop takes your learning of different styles of others to the next level.  It provides opportunities for you to see how to motivate, delegate and develop the different styles.  Your approach, your support and your communication needs to be adapted based on your style as well as the style of your team members.

Objectives

• Understanding your own style and its’ strengths and limitations and how to recognize other styles.
• Practice adapting your approach and communications to other styles in a variety of situations.
• Identify effective approaches to delegate, motivate and develop those that work for you, based on their styles.
• Utilize these skills in planning approaches to delegate, motivate or develop selected individuals to apply in your real world after the workshop. 

Audience

Leaders at all levels

Duration

Full day

Courageous Conversations

Overview

This workshop helps you learn and practice skills that help you deal with challenging, intense or emotionally driven conversations resulting in better outcomes and solutions.

Objectives

• Understand what can get in the way of having productive, forward moving dialogues.
• Learn strategies to initiate and manage challenging conversations transforming difficult emotions into productive energy.
• Create confidence in delivering difficult messages, giving tough performance feedback, or confronting challenging behaviors.
• Resolve issues more quickly and identify ways to find common ground

Audience

Leaders and/or employees at any level

Duration

Half or full day

Translating Strategy into Action

Overview

Your ability to set a compelling vision that lets people know your direction is the first step of leadership.  The second step is translating their roles and actions into meaningful, goals so they can play an integral role and achieve success. 

Objectives

• Understanding how to communicate in a way others understand and are able to translate into purposeful actions for themselves.
• Provide support for others as that translate the strategy into actions and begin to move forward.
• Identifying your role as a change leader and the importance of involving yourself, especially in the early stages of a strategy.
• Understanding the importance of staying connected through reinforcement, recognizing the right direction, providing feedback constructively and continuing the communication process execution of the strategy. 

Audience

Leaders managing managers

Duration

One day

The Emotionally Intelligent Manager

Overview

This workshop provides the Emotional Intelligence (EQ) framework and assessment so that you can better recognize your own feelings and those of others, motivate yourself, manage emotions in yourself and in your relationships.  By understanding your strengths and areas of improvement you can build strategies to increase your EQ.

Objectives

• Understand the Emotional Intelligence framework.
• Explore the history and research linking the brain, the body and Emotional Intelligence.
• Assess your EQ and learn which skills you need to build for greater effectiveness.
• Experience the power of self-management and relationship management.
• Begin your journey by creating your EQ Action Plan.

Audience

Leaders at all levels

Duration

Half day

Leadership Presence

Overview

This workshop focuses on how the art of perception management is crucial.  Gain insights and learn the key to establishing leadership presence through your communication style so that you generate respect, get others to share your vision and leverage positive perceptions.

Objectives

• Learn how to command respect.
• Understand and strategize on how to improve the use of your network to make a positive difference in your career.
• Learn how to build Trust to get to greater influence.
• Communicating with both operational and strategic approaches.

Audience

Leaders at all levels

Duration

Half day

Managing Change

Overview

This workshop focuses on learning current methodologies and tools to successfully manage a change across individuals, teams and organizations to a desired future state.  Using the Prosci® Change Management Process, you will better understand individual and organizational change needs.

Objectives

• Learn how to define your change management strategy, prepare your change management team and develop a sponsorship model.
• Use ADKAR® model to reflect on individual preparedness for the change.
• Understand the dynamics of managing the change and reinforcing for sustainability.
• Learn the five channels and strategies to aid in managing the change – communications, coaching, training, sponsorship roadmap, and resistance management.

Audience

Leaders at all levels

Duration

Full day

Work of Leaders®

Overview

Using the framework of Vision, Alignment and Execution, this workshop encourages leaders to understand their own leadership behaviors and how they impact their effectiveness.  The workshop is based on the Work of Leaders Profile you will complete and receive a personalized profile making it a very individualized learning experience for each leader.

Objectives

• Provide insights into your strengths and limitation in these areas of leadership: creating vision, aligning your team with the organization and executing strategy. 
• Review tips and strategies to identify relevant actions to take to become more effective. 
• Using reflection and dialogue, a plan of action is created for application to your role as a leader. 

Audience

Leaders at all levels

Duration

One to two days

Building Stronger Work Relationships

Overview

This workshop focuses on understanding preference of behaviors and how they are different in different people.  You gain the following insights:

• Understanding yourself and how you impact others;
• Identify other styles and how they impact you;
• Adapting to others styles in order to communicate more clearly and get better results. 

The instrument used to gain this insight is the DiSC® Profile. The insight you gain with this tool can effectively improve your relationships, minimize conflict situations, and enhance your power of influence and ability to sell ideas to others.

Objectives

• Understanding personal behavioral preferences and the impact of these behaviors on others. Increase ability to identify other people’s styles and how to adapt for more effective interactions.
• Use increased flexibility in maximizing effectiveness in interpersonal conflict, influencing and selling situations. 
• Use this increased flexibility in dealing with boss, co-workers, customers/clients, staff, etc.

Audience

Leaders and/or employees at any level

Duration

Half or full day or a component in a broader workshop

Career VIBeS – Managing Your Career

Overview

If you’re like most leaders, you may tend to focus on developing necessary skills and utilizing your strengths so these can be recognized by others.  This workshop will introduce you to a more strategic development process focusing on your career.  This program provides a framework (VIBeS) that helps you assess yourself in a variety of ways.  It also provides a process that uses the VIBeS information to develop a career goal, action plan and identify development or support needed to achieve your target. 

Objectives

• Gain personal insight into your own values, interests, behaviors and skills in order to make better decisions about the kinds of work and the level of work you are really committed to doing.
• Learn a career development process for managing your career.
• Gain insight into how others perceive your strengths and qualities.
• Identify goals and begin creating a development plan to achieve those              goals.
• Explore methods of gaining insight and understanding of your organization’s processes, career issues and relevant information.
• Gain understanding of career management as your personal responsibility.

Audience

Leaders and/or employees at any level

Duration

Full day (optional manager overview is recommended)

Coping with Stress

Overview

Since the majority of leaders are indicating that having a leadership role increases the level of stress, this workshop provides you with a better understanding as well as the tools to help manage stress.

Objectives

• Create a comprehensive understanding of stress.
• Eliminate any misconception about stress management.
• Identify the level of stress and satisfaction you are experiencing in all four areas of life: personal, work, couple, and family.

Audience

Leaders and/or employees at any level

Duration

Half or full day

Influencing Without Authority

Overview

As your role becomes more complex, requiring you to work across boundaries and influence people at all levels to achieve results, influence becomes a critical skill to your success.  Influence is the foundation that allows you to create alignment and collaborate with stakeholders in order to find common ground and develop common strategies/goals.

Objectives

• Understand and communicate the importance of the whole picture in developing strategy and translating into action, the customer’s needs and agreeing on common objectives.
• Use your sphere of influence to identify who can impact the whole picture and their roles.
• Apply the five steps of connecting and influencing and the four levels of listening in understanding the stakeholders motivations in order to align and mobilize.
• Understand how to build key milestones and measures jointly
• Utilizing feed-forward techniques in managing results and commitments.

Audience

Leaders at all levels 

Duration

1.5 – 2 days

Networking for Impact

Overview

This workshop focuses on the importance of building relationships and making alliances to enable you and your teams to better achieve your organization's goals. By seeing networking as an integral part of your role as a leader and by taking action to develop related skills, you cultivate benefits for yourself, your group, and your organization.

Objectives

• Understand the importance of leadership networking.
• Map your network and learn six requirements to be successful.
• Understand the barriers to building a leadership network and how to overcome them.
• Assess your current network and create strategies for developing a stronger network.
• Set goals and create an action plan for success.

Audience

Leaders at all levels 

Duration

Half or full day

Presenting for Impact

Overview

Present your ideas with confidence and conviction.   You will gain specific skill in reading the audience, preparing presentations that ‘get to the point’ and the specific elements of an effective presentation.

Objectives

• Utilize specific criteria to tailor your presentation to your audience.
• Demonstrate confidence through presence, voice projection and use of voice for emphasis and emotion.
• Handle questions effectively.
• Organize your presentation to influence and to gain buy-in. 

Audience

Leaders at all levels 

Duration

Full day

Purposeful Communication

Overview

Work in organizations gets done most effectively when there is collaboration, mutual understanding, cooperation and commitment.  All of these require purposeful communication.  Knowing when to listen and when to use influence is a critical skill when solving problems or accomplishing goals.  This workshop provides an understanding of how to use

Objectives

• Your presence,
• Your verbal and non-verbal skills, and
• Strategies to communicate the results you are looking to achieve. 

Audience

Leaders and/or employees at any levels 

Duration

Half or full day or component in a broader workshop

Resolving Conflict

Overview

This workshop focuses on your ability to navigate your emotions and responses in times of conflict to produce more productive outcomes.  Using Conflict Dynamics Theory and Model, you learn to better manage and resolve conflict by identifying your areas of greatest strength. You will also focus on your opportunities for development and what triggers your “Hot Buttons”.  By taking the Conflict Dynamics Profile® instrument before the course, you receive a customized profile with Development Guide that allows you to apply your learning and begin to develop more effective strategies.

Objectives

• Gain insights to your individual responses to conflict.
• Identify constructive and destructive responses to conflict.
• Minimize the occurrence and escalation of emotional conflict.
• Develop ways to lessen the sensitivity of your “hot buttons”.
• Transfer learning to “real world” team situations

Audience

Leaders and/or employees at any levels 

Duration

Half or full day

Time Mastery

Overview

Through a powerful tool called Time Mastery Profile®, you will identify areas of planning and organizing to conquer the ‘out of control’ or ‘can’t get enough accomplished’ feelings both in a work environment and in your personal life.

Objectives

• Examine how you set life goals, plan to meet them and manage your time effectively.
• Identify ways that you use time effectively and ineffectively in order to develop strategies to improve.
• Understand how your time management effectiveness and ineffectiveness impacts others around you, a team or an organization.

Audience

Leaders at all levels 

Duration

Full day

Virtual Teams

Overview

This practical workshop provides ‘real world’ tools as you work in a virtual environment.  It focuses on the skills of: working independently but collaboratively, sharing the same purpose across time and organizational boundaries, using a variety of shared technologies and communication tools and collaborating while accomplishing goals with minimal or no face-to-face interaction.

Objectives

• Understand the different requirements and behaviors needed on a virtual team vs. a face-to-face team.
• Understand how personal style will enable and limit team effectiveness.
• Identify constructive and destructive behaviors that can energize and discourage the collaboration required for a virtual team to be successful.
• Gain techniques for effective interactions, concise communications and collaborative problem solving.
• Experience a ‘real world’ simulation designed to emulate the virtual environment in a controlled and educational format.

Audience

Members or leaders of virtual teams

Duration

Two days